Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register and use Safaari services, we may collect the following personal information:

• Account Information: Name, email address, phone number, profile picture
• Identity Verification: Government-issued ID documents for driver verification
• Payment Information: Payment method details, billing address, transaction history
• Vehicle Information: Vehicle registration details, license plate number, vehicle documents (for drivers)

1.2 Location Data

We collect precise location data when you use our services to:

• Enable ride booking and matching with nearby drivers
• Provide real-time tracking during rides
• Improve route optimization and navigation
• Enhance safety and security features

1.3 Usage Information

We automatically collect information about how you interact with our services:

• Device information (device type, operating system, unique device identifiers)
• App usage data (features used, time spent, pages viewed)
• Ride history and preferences
• Communication records (customer support interactions, feedback)

1.4 Technical Information

• IP address and browser type
• Mobile network information
• Cookies and similar tracking technologies
• Log files and analytics data

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our ride-sharing services
• Ride Matching: To connect riders with drivers and facilitate ride bookings
• Safety & Security: To verify user identities, prevent fraud, and ensure platform safety
• Payment Processing: To process payments, manage billing, and handle refunds
• Communication: To send ride updates, notifications, and respond to your inquiries
• Customer Support: To provide technical support and resolve issues
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Analytics: To analyze usage patterns, improve services, and develop new features
• Marketing: To send promotional offers, updates, and relevant information (with your consent)

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 With Drivers/Riders

• Basic profile information (name, rating) is shared between matched riders and drivers
• Location data is shared during active rides for navigation and safety purposes
• Contact information may be shared for ride coordination (through anonymized channels when possible)

3.2 With Service Providers

• Payment processors for transaction handling
• Cloud service providers for data storage and hosting
• Analytics and marketing service providers
• Customer support platforms

3.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal processes, court orders, or government requests
• Enforcement of our Terms of Service
• Protection of rights, property, or safety of Safaari, users, or others
• Investigation of potential violations or fraudulent activities

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection
• Secure payment processing systems

5. Your Rights and Choices

You have the following rights regarding your personal information:

5.1 Access and Correction

• Access your personal information through the app settings
• Update or correct inaccurate information
• Request a copy of your data

5.2 Deletion

• Request deletion of your account and associated data
• Note that some information may be retained for legal or legitimate business purposes

5.3 Location Services

• Control location sharing through your device settings
• Note that disabling location services may limit app functionality

5.4 Marketing Communications

• Opt-out of marketing emails through unsubscribe links
• Manage notification preferences in app settings

5.5 Data Portability

You may request your data in a structured, machine-readable format.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained while your account is active and for a reasonable period after deactivation
• Ride History: Retained for 7 years for legal and business purposes
• Payment Records: Retained as required by financial regulations
• Location Data: Retained only during active rides and for a limited period thereafter

7. Children's Privacy

Safaari services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

8. Third-Party Links and Services

Our services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to such external sites or services. We encourage you to review the privacy policies of any third-party services you access through our platform.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie preferences through your browser settings, though this may affect certain features of our services.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

• Posting the updated policy on our website and app
• Sending email notifications for material changes
• Displaying in-app notifications

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

11. Regional Privacy Rights

Depending on your location, you may have additional privacy rights under applicable data protection laws, including:

• Right to object to processing of personal data
• Right to restrict processing
• Right to data portability
• Right to lodge complaints with supervisory authorities

If you are located in India, this policy is designed to comply with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.